How to order
To place an order securely on-line you will need a valid credit or debit card. (card types listed below). You will need the 3 digit security code that is printed on the reverse of your card and the billing address for the card. (Your order can be delivered to an alternative address but when paying you need to enter your correct billing address).
Select the item you wish to order and press the 'Add to Cart' button. After you have added an item to your cart, you will be redirected to the shopping cart page.
Shopping Cart Page
Here you can review your order and change the quantities or delete an item if required. To do this, edit the number in the ‘item quantity’ column and then click the ‘update’ button to the right. If you wish to shop for more items, click either the ‘Shop for more items’ link near the top of the page, or click the ‘Back’ button in the right hand bar. Repeat this process for each item you wish to order. At any time you can view your basket by pressing the 'MY BASKET' button in the right hand bar.
If you have received an email offer or seen an advertisement, you may have a voucher code intiteling you to a price discount. If so, enter the voucher code in the box below the order liste and click ‘Redeem Voucher’. any discount will then be deducted from your total.
When you are happy with your order, you need to calculate the delivery cost. Select a delivery option and then click ‘Calculate Delivery Cost’. Postage will then be added to your order and the ‘Continue to Checkout’ button will appear. Click this to proceed to the checkout page.
Checkout Page - customer and delivery contact details
The customer contact details (your details) are required for these reasons.
- We need a telephone number if we have a problem fulfilling the order.
- We need an email address so that you receive an order confirmation and receipt.
- We also use this email if you have signed up for our newsletter.
The delivery details are only required if you would like the items sent to a different address. You may be ordering from the office (in your lunch break, obviously) and would like the order to go to your home address. Or the items may be for a gift.
No paperwork is sent to the delivery address if this option is chosen. The receipt is sent to the customer email address as explained above. The Pots & Potions address will be displayed on the order sent to the delivery address, because UK items are sent by recorded delivery, and the Post Office requires a return address in the event of non-delivery.
If you have previously registed with the site, you can automatically fill in the address details by entereing your email address and password, and clicking ‘Click to autofill form’. If you have already logged-in, your address details will have already been filled in for you. Please edit these details as necessary. When you are satisfied the details are correct, click the ‘Continue to Order Confrimation page’ button to proceed.
Order confirmation page
This summerises your order and the contact and delivery details. If any of the information is incorrect, click the ‘Go back to shop’ link and edit accordingly. If everything is in order, click the ‘Continue to credit/debit card payment’ button. This will then direct you to our payment provider’s secure payment screen.
Secure payment page
You have a choice of four payment options, please click on the icon of the card you wish to use when the reach the Sagepay or Paypal payment gateway.
Please complete the next screen in order to complete the purchase. Please enter all fields correctly and press the 'PROCEED' button. There are a number of help buttons available should you require them, plus a FAQ's link at the bottom of the screen. If you enter all details correctly your card is then authorised and you will receive an email. Please save this for future reference.
Important – in order to correctly process your order, it is necessary to return to the ‘order completed’ page on our website. This should happen automatically once you have completed the transaction. If this does not happen, please click on the ‘return to merchants website’ link on the secure payment screen.
Order Completed Page
You will now be back on our website. Make a note of the transaction number for future reference.
Please note that Pots & Potions Ltd do not see your card details. In the event of a failed transaction, please check the security number and billing address are correct. Should you have any problems, please email firstname.lastname@example.org.
We randomly carry out security checks so we may contact you for confirmation of your card details.
We accept VISA, MasterCard, and Solo. To help protect against misuse of your card, you will be asked to enter your three digit security number that can be found on the back of your card, and also the billing address. Please ensure that you enter this information correctly. Please note we do not see your card details. At the point you enter the card information, you are on a secure server. Due to the increase in Internet fraud, we undertake detailed checks that include random telephone number verification and the use of a third party company who monitor all transactions.
If you are ordering from overseas, we will contact you to ask some additional security questions, and may in some cases need to obtain further authorization.
Should you wish to pay by cheque, cash or bankers draft, please email your requirements to email@example.com.
To place a telephone order, please call 01753 832750. Please have your card ready and details of the billing and delivery address plus the name to go on the certificate of authenticity. Due to administration constraints, we ask that wherever possible customers order on-line. This ensures there are no errors with the details provided.
to find out more, click on the links in the related items panel on the right.